Arizona's authorized Generac service center with factory-trained technicians
When your Generac generator needs warranty service, you want technicians who know these machines inside and out. One Way Electric has been an authorized Generac dealer since 1998, with five dedicated service technicians holding factory certifications for both air-cooled and liquid-cooled generators.
Warranty work requires proper documentation, genuine Generac parts, and certified repair procedures. As an authorized service center, we handle all of this directly with Generac - you don't need to coordinate between multiple companies or wait for parts to ship from unknown suppliers.
Generac requires annual recertification to maintain dealer status. Our technicians attend factory training regularly to stay current with new models and updated service procedures.
Generac home standby generators include 5-year coverage on parts and labor for manufacturing defects. This covers the engine, alternator, control board, and transfer switch when installed by an authorized dealer.
Generac offers extended warranties up to 10 years when purchased within 18 months of installation. We can help you evaluate whether extended coverage makes sense for your situation.
Normal wear items (spark plugs, air filters, oil, batteries) are maintenance items, not warranty claims. Damage from improper fuel, lack of maintenance, or unauthorized modifications voids warranty coverage. We'll always be honest about what's covered versus what requires paid service.
We stock common Generac parts and source others directly from Generac. Aftermarket parts may void your warranty and often fail sooner than factory components.
Generac publishes specific repair procedures for each model. Our technicians follow these exactly, ensuring repairs are done correctly the first time.
Service by non-authorized technicians can void your warranty. When One Way Electric performs repairs, your coverage remains intact.
We have a direct relationship with Generac's technical support and warranty departments. When complex issues arise, we can consult directly with factory engineers.
Even after your warranty expires, regular maintenance keeps your generator reliable. Our annual service plans include oil changes, filter replacement, battery testing, and comprehensive inspections - all performed by the same certified technicians who handle warranty work.
We also offer 24/7 remote monitoring through Generac's Mobile Link system, alerting us to problems before they leave you without backup power.
Generator not starting? Warning light on the controller? Unusual noises during weekly exercise? Call (623) 582-9420 to schedule a service visit. We'll diagnose the issue and determine if it's covered under your Generac warranty.
One Way Electric - Authorized Generac Service Dealer since 1998. Arizona ROC #158103 CR-11.